CIB Support helps you with:
- Functionalities of our software solutions and modules
- Software patches, updates and upgrades
- Analysis and assistance with error messages
- Analysis of individual requirements
- Support in the implementation of document projects
- Delivery of module versions requested by customers Quality assurance
- Quality assurance
- Maintenance services
- and many more!
HOW CAN WE ASSIST YOU?
CIB pdf brewer Support
General inquiries
CIB pdf brewer Support
General inquiries
CIB pdf brewer Support
CIB pdf brewer Support
General inquiries
General inquiries
CIB Support
You can contact our support team by making a personal request in the ticket system, by phone, by email, or by remote online assistance.
CIB pdf brewer Support
We offer general support requests for the use of many of our digitalization solutions free of charge.
Support contract users
If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.
Users with strong disabilities
We offer our CIB pdf brewer license and support free of charge for users with severe disabilities.
Other users fees:
Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes. *
*Please note:
Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.
Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.
- Support
- Mon-Fri, 8-19 h
Online Help
Visit our free platform to find all the documentation about our solutions and software modules.
Maintenance
We actively support our customers in a variety of programming languages and system platforms. In doing so, a targeted technical familiarization with the customer’s topics is a matter of course.
- Outsourcing and outsourcing of product or projects
- Support infrastructure to ensure defined support commitments
- Maintenance of your individual solution
- Support for your Open Source Software
- Short-time support expected peak times
Maintenance services
- Support takeover: Takeover of the desired support level
- Support hotline: via telephone, e-mail or ticket system
- Multilingual support: German, English, Spanish
- Provision of a ticket system or use of your existing system
- Maintenance of source code or inventory data for the outsourced product
- Target-oriented adjustments (legal requirements, updating the system platform)
- Support with release and distribution
- Regular reconciliations incl. optimisation proposals
- Vulnerability analysis with submission of a catalogue of measures
- Country-specific support and implementation (special payment terms, SEPA, ZUGFeRD or other legal regulations)
- Customizing of existing applications or processes
