CIB Support helps you with:
HOW CAN WE ASSIST YOU?
You can contact our support team by making a personal request in the ticket system, by phone, by email, or by remote online assistance.
CIB pdf brewer Support
We offer general support requests for the use of many of our digitalization solutions free of charge.
Support contract users
If you have specifically signed a separate support contract within the scope of the main license agreement, the support service is included.
Users with strong disabilities
We offer our CIB pdf brewer license and support free of charge for users with severe disabilities.
Other users fees:
Licenses without a support contract and free version users will be charged a 40 EUR fee (plus VAT) for every 15 minutes of support service. The support unit charge is every 15 minutes. *
Licenses without a support contract and free version users will be charged for support services. We charge the same rate for all requests regardless of the form of contact. For convenience, a contract is formed by implied action.
Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.
Visit our free platform to find all the documentation about our solutions and software modules.
We actively support our customers in a variety of programming languages and system platforms. In doing so, a targeted technical familiarization with the customer’s topics is a matter of course.